[ThemeLooks Support Team]

Dear Sam,

You only sent cPanel user & pass without cPanel URL.

When we tried your website URL with /cpanel it’s showing error https://prnt.sc/110ov3g

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Sam,

Please provide your cPanel credentials (URL, Username, Password) using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Sam,

We got the required information/credentials. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Maciej,

As we can understand, it’s a plugin confliction issue.

Please check out the issue by changing the theme that you are using at the moment. Also, deactivate 3rd party plugins to check which plugin conflicts with FoodBook.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Sam,

Please provide all of the required information/credentials using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Yoann,

Maybe you missed the delivery settings.

How to set the time zone?

From Where to set deliver/pickup date and time?

Also, check out the FoodBook Documentation for other settings.

Home

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Sam,

Please provide your website URL. We want to try the installation steps to review the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Riccardo,

We are sorry to say that every time it’s not possible to add/update all of the feature requests of each client. We solved the client issue that was “get all products, even drafts and private/hidden ones”

After then, we implement the shortcode builder. You will get all of the included shortcode attributes in the shortcode builder https://prnt.sc/110hd1m Besides those, there are no other options available.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Sam,

It can be your hosting server permission issue. That’s why you are getting the error.

Please check out the hosting server issues listed below and contact your hosting provider to fix the network connection issue.

Problem 01: proc_open is not available on php installation
https://prnt.sc/10l750z

Problem 02: Cannot connect API using port 80
https://prnt.sc/10l75bl

After then, please follow the installation steps from our provided documentation.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Maciej,

We are sorry to say that it’s not possible. However, you could add a product gallery.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nnaife,

Please provide your wp-admin (URL, Username & Password) access again using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

Based on your screenshots we can see that it’s working perfectly. Based on our updated system you must select a branch to proceed with the order.

We can understand we need to change the message when no branch selected.

Thanks to inform us about the issue. We have listed this in our plugin update list to change the message in our next update of the plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Cecilia,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Yoann,

Please provide the screenshot through another way instead of google drive. You provided link asking us to send a request to access.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Cecilia,

None is not an option of delivery type. So, you have to select an option like Delivery/Pickup Both or Only Delivery or Only Pickup to get everything working. If you don’t provide any delivery type then why you are using this online ordering system?

Please contact Envato Market Help for asking a refund.

Best Regards,
ThemeLooks Support Team

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