Dear ThemeSupport,
I’m sorry, but I still don’t see any changes. I have the new Karton theme installed and Karton Core plugin at version 1.6.
Am I missing something?
Kind regards
Hi ThemeLooks
Thank you for the update! Should I take any steps after updating the theme, as I do not see any changes yet?
For example, when enabling the default twentytwentyone theme, we see the cropped images: https://photos.app.goo.gl/5ETmqxrYgYBAhvseA
Dear ThemeLooks,
The issue is not that the thumbnails are not available, so regenerating them won’t make a difference. The issue is that they are not shown. Instead of the thumbnail, we get the default image.
Thank you
I did some further investigation on this and it looks like images are cropped in media, but they are not picked up when displaying the images.
Could you be so kind to provide support?
Dear Themelooks,
That does not resolve our issue. Any other suggestions? Perhaps any way to use the customizer so that the default WooCommerce settings can be used?
Yes perfect, that resolves the issue, thank you!
These are actually the settings we are using already (https://prnt.sc/zmkw8b). However, the thumbnails do not seem to be impacted by it.
Dear,
I provided the requested credentials. Can you please provide an update when you have had the chance to check?
May I also point out that I do not find any information that your theme would only support the free version of Dokan.
This is actually in the Dokan Lite version. We bought the pro version, but have not activated it yet as we are still on the development environment.
So I would say this is a bug. Could you please provide some support?
