Valerie

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Viewing 12 posts - 16 through 27 (of 27 total)
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  • in reply to: Translations not picked up by Dokan #9855
    Valerie
    Participant

    Dear ThemeSupport,

    I’m sorry, but I still don’t see any changes. I have the new Karton theme installed and Karton Core plugin at version 1.6.

    Am I missing something?

    Kind regards

    in reply to: Images not cropped #9854
    Valerie
    Participant

    Dear ThemeSupport,

    I’m sorry, but I still don’t see any changes. I have the new Karton theme installed and Karton Core plugin at version 1.6.

    Am I missing something?

    Kind regards

    in reply to: Images not cropped #9839
    Valerie
    Participant

    Hi ThemeLooks

    Thank you for the update!
    Should I take any steps after updating the theme, as I do not see any changes yet?

    Kind regards

    in reply to: Images not cropped #9824
    Valerie
    Participant

    For example, when enabling the default twentytwentyone theme, we see the cropped images:
    https://photos.app.goo.gl/5ETmqxrYgYBAhvseA

    in reply to: Images not cropped #9823
    Valerie
    Participant

    Dear ThemeLooks,

    The issue is not that the thumbnails are not available, so regenerating them won’t make a difference.
    The issue is that they are not shown. Instead of the thumbnail, we get the default image.

    Thank you

    in reply to: Images not cropped #9815
    Valerie
    Participant

    Dear ThemeLooks,

    I did some further investigation on this and it looks like images are cropped in media, but they are not picked up when displaying the images.

    Could you be so kind to provide support?

    Thank you

    in reply to: Images not cropped #9767
    Valerie
    Participant

    Dear Themelooks,

    That does not resolve our issue. Any other suggestions? Perhaps any way to use the customizer so that the default WooCommerce settings can be used?

    Thank you

    in reply to: Dokan: Vendor -> Reviews (page “broken”) #9766
    Valerie
    Participant

    Yes perfect, that resolves the issue, thank you!

    in reply to: Images not cropped #9745
    Valerie
    Participant

    Dear ThemeLooks,

    These are actually the settings we are using already (https://prnt.sc/zmkw8b). However, the thumbnails do not seem to be impacted by it.

    Kind regards

    in reply to: Dokan: Vendor -> Reviews (page “broken”) #9744
    Valerie
    Participant

    Dear,

    I provided the requested credentials. Can you please provide an update when you have had the chance to check?

    Thank you

    in reply to: Dokan: Vendor -> Reviews (page “broken”) #9644
    Valerie
    Participant

    Dear Themelooks,

    May I also point out that I do not find any information that your theme would only support the free version of Dokan.

    Kind regards

    in reply to: Dokan: Vendor -> Reviews (page “broken”) #9640
    Valerie
    Participant

    Dear Themelooks,

    This is actually in the Dokan Lite version. We bought the pro version, but have not activated it yet as we are still on the development environment.

    So I would say this is a bug. Could you please provide some support?

    Thank you

Viewing 12 posts - 16 through 27 (of 27 total)