ThemeLooks Support Team, Author at Themelooks Support

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January 5, 2021 at 2:48 pm in reply to: All Theme Colors suddenly #FFFFFF and can’t be changed #9388

ThemeLooks Support Team
Keymaster

Dear Piyush,

We are investigating the issue. Please wait with patience for our further response.

Moreover, please extend your support period to get further assistance. Your FREE support period was expired on 2020-12-31

Best Regards,
ThemeLooks Support Team

January 5, 2021 at 12:03 pm in reply to: Code update #9385

ThemeLooks Support Team
Keymaster

Dear Marlon,

It looks like Delivery Settings missing some configuration. Please check out the FoodBook -> Settings -> Delivery Settings and configure everything based on your needs to fix the issue.

Best Regards,
ThemeLooks Support Team

January 4, 2021 at 4:54 pm in reply to: HELP – Purchase Key already installed #9381

ThemeLooks Support Team
Keymaster

Dear Dai,

We have reset your Purchase Key again. Now the issue has been fixed and everything is working perfectly on your website.

Please don’t forget to give us 5-Star ‘rating and review’ (on https://codecanyon.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

January 4, 2021 at 12:17 pm in reply to: Install Error “Please check your network connection” #9378

ThemeLooks Support Team
Keymaster

Dear Dai,

Nothing is working, your website, and your provided FTP.

Moreover, we have requested for cPanel access to see your server and MySQL requirements and required information for the installation to install the script for you.

Please provide all of the required information for the installation and your Cpanel (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

January 4, 2021 at 11:55 am in reply to: header & slider images cut off in firefox #9377

ThemeLooks Support Team
Keymaster

Hi,

We are investigating the issue. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

January 3, 2021 at 5:13 pm in reply to: How to Deactivate Menu? #9375

ThemeLooks Support Team
Keymaster

Dear Daniel,

Please don’t forget to give us 5-Star ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

January 3, 2021 at 4:27 pm in reply to: How to Deactivate Menu? #9372
ThemeLooks Support Team
Keymaster
Dear Daniel,

Please use the custom CSS below.
```
@media screen and (max-width: 991px) {
  .header--navbar .navbar-toggle {
    display: none !important;
  }
}
```
Best Regards,
ThemeLooks Support Team
January 3, 2021 at 4:01 pm in reply to: How to Deactivate Menu? #9369

ThemeLooks Support Team
Keymaster

Dear Daniel,

Please check out the screenshot https://prnt.sc/wf714n to delete the menu.

Best Regards,
ThemeLooks Support Team

January 3, 2021 at 3:51 pm in reply to: header & slider images cut off in firefox #9368

ThemeLooks Support Team
Keymaster

Hi,

Your website is not loading. Please fix the issue and let us confirm to review the issue.

Best Regards,
ThemeLooks Support Team

January 3, 2021 at 10:03 am in reply to: How to Deactivate Menu? #9363

ThemeLooks Support Team
Keymaster

Dear Daniel,

We are sorry to say that we are unable to understand your issue. Could you please explain with details what do you mean by “Deactivate Menu”? What are you exactly looking for?

Best Regards,
ThemeLooks Support Team

January 3, 2021 at 10:01 am in reply to: header & slider images cut off in firefox #9362

ThemeLooks Support Team
Keymaster

Hi,

We have reviewed your website and didn’t find any issue that you have mentioned. Please check out this screenshot as a reference https://prnt.sc/wf2lkx

Maybe it’s your website or server or browser cache issue. Please remove all of your caches to get rid of the issue.

Best Regards,
ThemeLooks Support Team

January 3, 2021 at 9:53 am in reply to: Thermal Receipt Printer #9361

ThemeLooks Support Team
Keymaster

Dear Manny,

We are sorry to say that it does not work with a thermal/receipt printer.

Best Regards,
ThemeLooks Support Team

January 3, 2021 at 9:51 am in reply to: Install Error “Please check your network connection” #9360

ThemeLooks Support Team
Keymaster

Dear Dai,

Please provide all of the required information for the installation and your Cpanel (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

January 2, 2021 at 5:58 pm in reply to: header & slider images cut off in firefox #9355

ThemeLooks Support Team
Keymaster

Hi,

Your website is not loading. Please fix the issue and let us confirm to review the issue.

Best Regards,
ThemeLooks Support Team

January 2, 2021 at 12:44 pm in reply to: Install Error “Please check your network connection” #9352

ThemeLooks Support Team
Keymaster

Dear Dia,

Before starting installation please make sure that:-

– Your domain should have MYSQL Version > 5.6
– Maria DB should be enabled with Mysql

PS.: We have removed your provided information for security. Because it’s a public forum for our customers.

Best Regards,
ThemeLooks Support Team
Author

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Viewing 15 posts - 1,606 through 1,620 (of 5,045 total)

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