[ThemeLooks Support Team]

Please don’t forget to give us 5-Star ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Jimmy,

Your screenshot clearly shows you didn’t install the theme required ideabuz-core plugin. That’s why nothing is working on your side. Please install and activate the ideabuz-core plugin. Without the ideabuz-core plugin nothing will work in the theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Alex,

Please get the original Bluishost contact form codes from below.

<div class="row mb-0">
     <div class="col-md-6" data-animate="fadeInUp" data-delay=".1">
          [text* your-fname class:form-control placeholder "First name"]
      </div>
      <div class="col-md-6" data-animate="fadeInUp" data-delay=".2">
          [text* your-lname class:form-control placeholder "Last name"]
      </div>
      <div class="col-md-6" data-animate="fadeInUp" data-delay=".3">
           [email* your-email class:form-control placeholder "E-mail"]
      </div>
      <div class="col-md-6" data-animate="fadeInUp" data-delay=".4">
           [text* your-number class:form-control placeholder "Phone"]
      </div>
 </div>
 <div class="position-relative" data-animate="fadeInUp" data-delay=".5">
      [textarea* your-message class:form-control placeholder "Write your text"]
 </div>
<div class="contact-button" data-animate="fadeInUp" data-delay=".6">
[submit class:btn class:btn-primary "Post Comment"]
</div>

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Ash,

There is nothing else to process it without the Name and Email.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Your site could not complete a loopback request – Performance issue

This error can highlight a problem with scheduled tasks on your site. WordPress scheduled tasks are automatically run at set time intervals. You might find that scheduled posts don’t post, or backups don’t take place when expected.

Loopback requests are requests from your web server back to itself. These trigger the WP-Cron task scheduling system which automates the tasks.

Some hosts (notably Heart Internet) block loopback requests by default.

Troubleshooting this error can be tricky. You may need your host’s help.

I found for a site that I run with this error that setting the ALTERNATE_WP_CRON constant to true allowed my scheduled tasks to run.

However, it did not stop Site Health showing the error. I’m still investigating why, but I’m not worrying about it too much.

Source: https://www.abrightclearweb.com/the-wordpress-site-health-check-help-or-hindrance/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Bas,

We didn’t find any 500 error on your website. Also, your phpinfo page link not working.

Moreover, you need to extract the WhatsIPs.zip file in the public_html and move the files from the WhatsIPs folder to public_html before starting installation if you want to install the script in the root of your domain. After then follow the installation steps carefully from the provided documentation.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Bas,

Please fix the security issue of your website/domain first to check your website/domain information. Check out the screenshot below.
https://prnt.sc/s8k3eb
https://prnt.sc/s8k321

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Mohammad,

Please provide a screenshot of the issue.

Moreover, please extend your support period to get further assistance on your inquiry, because your FREE support period was expired on 2019-10-20

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Alex,

Please let us know your WordPress version, the bluishost theme version that you are using.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please check out the server requirements below.
– You have to use PHP version 7(minimum)
– You should have proper writable permission
– CURL should be enabled in your server

Please Note: Your main server meets all of the requirements, that not mean your shared hosting also meets all of the server requirements and has all of the permission that needs to have to install the script. All shared hosting has so many limitations of permission to use a sever.

So, please try to install the script in another server that not a shared hosting with limited permission server where the server meets all of the server requirements to install the script.

Moreover, Our script has no issue. Please check out some of our client’s live website blow as a reference. They have installed and using our script on their domain.

https://checkip.online/
https://iplocatr.com/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Bas,

We are sorry to say that there is nothing in our hands to assist if your server does not have the permission to access the /public_html directory. Because it’s all about your server issue, not our script issue. In this issue, please contact your server administrator.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Done!

[ThemeLooks Support Team]

Could we get your wp-admin access to review the issue?

If yes, please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please Purge the Cloudflare Cache and check the issue and let us know.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Bas,

Please provide your website URL, also send a screenshot about the PHP version information of your main domain to review the issue.

Best Regards,
ThemeLooks Support Team

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