[ThemeLooks Support Team]

Hi Ash,

Please provide a screenshot of your dev.motordrip.com folder to review the files that have there.

Please Note: The phpmailer folder and sendmail.php file must have there to work the contact form.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi S,

Please extend your support period to get assistance on your inquiry, because your FREE support period was expired on 2018-10-31

Please learn more about the Envato Market (themeforest) support policy (item support includes & not includes), here https://themeforest.net/page/item_support_policy

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Alisa,

Please write here https://www.themelooks.com/contact/ if you have any complain.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Aymane,

Did you activate your purchase code with the updated plugin? If not, that can be an issue.

Moreover, the data comes to form an API. So, there is nothing in your cPanel or database.

However, please let us know your server PHP version to understand the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Touhidur,

This form is a static form. The form Action attributes should be based on how you will make dynamic the form.

Example: If you use PHPMailer to make dynamic the form then it should be sendmail.php

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Rick,

We update our themes by fixing issues and make compatible with the latest WordPress and plugins. So, we always recommended using the updated theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Sorry for the delay. Friday is our weekly holiday.

Could you please let us know your server PHP version?

Also, provide your website URL to review the issue to fix.

Moreover, there is no more setting needed to get working with the contact form for getting an email via the form.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Alisa,

We will work with the update accordingly based on our list of the update for our items. If you are in a hurry and looking for a customization service then please contact our sales team https://www.themelooks.com/contact/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Ash,

Sorry for the inconvenience.

We just found out that the homepage contact form of the template is not dynamic/working. Somehow we missed it to make dynamic/working.

We have fixed the issue and update the template on ThemeForest. Please download and use the updated template or use the below markup for the contact form to get the form working.

                    <div class="contact-form">
                       <form action="sendmail.php" method="post">
                            <div class="input_wrapper">
                                <input name="email" type="text" placeholder="Your Email" required>
                                <span class="line"></span>
                            </div>
                            <div class="input_wrapper">
                                <input name="company" type="text" placeholder="Your Company" required>
                                <span class="line"></span>
                            </div>
                            <div class="input_wrapper">
                                <textarea name="message" placeholder="Write Your Message"></textarea>
                                <span class="line"></span>
                            </div>
                            <button class="form-button">SEND US</button>
                        </form>
                        <div class="form-response"></div>
                    </div>

Please don’t forget to give us 5-Star ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Alisa,

The plugin information that shows in our demo there has a caching issue. That’s why it still shows the previous information of our plugin that was before the update of the plugin.

To update the order and invoice information, we found a default title should have to be there otherwise the information will not go to the order and invoice.

Thanks for your understanding.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Bas,

Please provide your cPanel (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Alisa,

First of all, we have removed your wp-admin access from your topic. Because it’s a public forum for our clients and it can break your website security. If we need your wp-admin access we will ask you to send it securely by following our steps.

Please check out the following answers to your questions.

1. We have listed this in our plugin update list to fix the issue ASAP.

2. It’s for “Select Plan”. Normally every phone number selling with a pre-made plan/package.

3. The first action is to save the data in the database to process next where a customer can cancel his/her order or can complete the order. It’s a default action of our plugin. However, we will try to improve it.

4. We have listed this in our plugin update list to fix the issue ASAP.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

You have written April 30, 2020 at 5:36 pm when our office hour was closed at that time, and Friday is our weekly holiday. Please check this out https://prnt.sc/sbptmg That’s why we relied on May 2

Moreover, the 500 error is a server error, not our script error. We already provided you two of our clients’ website URLs as a reference review and understand that our script has no issue.

Your server provider only can help you with this issue to resolve the issue. Otherwise, please use a good hosting server to resolve your issue. Because there is noting on our side to help you with the issue as it’s all about your server issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please don’t forget to give us 5-Star ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Jimmy,

Please check out the screenshot https://prnt.sc/sbosvl

Best Regards,
ThemeLooks Support Team

[Author]

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