[ThemeLooks Support Team]

Hi Malcolm,

Sorry for the inconvenience.

Please provide us some screenshot of your issue to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, you could use the CSS below to stop moving (parallax effect) the background image.

.banner--bg {
    transform: none !important;
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi David,

We have listed this in our theme update list.

However, could we ask the details what the WP Bakery developer said and provided suggestion when you have contact with them?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Please Note: don’t provide your access info here, because it’s a public forum.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Vinko,

We are really sorry to say that there have not such options in the script that we have used for the slider/banner parallax effect.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are unable to understand your issue. Could you please explain us with detail about your issue?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Yes, we got it and we have updated the date.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Abdulla,

You will get the slider option below of a page. Example: Home page

Please check out the screenshot as a reference http://easycaptures.com/fs/uploaded/1161/3345036877.png

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We are really sorry to say that we are unable to understand your issue. Please explain us with details.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We have found out there has a little coding issue and we are sorry for the inconvenience.

Now we have fixed the issue and updated the theme on ThemeForest. Please download and use the updated theme v2.4 to get rid of the issue.

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our Theme and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We are reviewing the issue to fix. Please wait with patience for our further reply with a possible solution for the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

First of all, we have double checked our theme and there has no issue with our theme. That’s why we want to review your wp-admin to find out the issue if all other pricing table works perfectly then why this pricing table is not working.

So please stop all Authentication and provide just the wp-admin access to review your issue to fix. Otherwise, we will unable to assist you as there has no issue with our theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are really sorry to say that we are unable to login using your system. Every time it shows verification error.

Moreover, please let us know did you find out the problem only into the Dedicated Canada or every dedicated pricing table?

If you found out the issue only into the Dedicated Canada then check out the pricing table content that you have selected in the Dedicated Server Canada – Ottawa.

Furthermore, please provide us a full screenshot of your Dedicated Canada pricing table content to review as we are unable to login your website.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Thanks for your cooperate.

Please provide your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Please Note: don’t provide the access information here, because this is a public forum.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please check out your profile here https://www.themelooks.com/support/forums/users/emanuels/ and the screenshot as a reference http://prntscr.com/jsupig

Moreover, please send a message using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to verify your support.

Best Regards,
ThemeLooks Support Team

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