ThemeLooks Support Team

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Viewing 15 posts - 706 through 720 (of 5,045 total)
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  • in reply to: Licence issues #11549

    Hello Mario,

    We are collaborating with our hosting provider to find out the issue to fix. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Blog Section – exclude categories and posts #11548

    Hello Riba,

    We have double-checked our theme to find out the issue but we didn’t find anything like your issue.

    Best Regards,
    ThemeLooks Support Team

    Hello oliver,

    If you are getting the same issue with our demo then it’s not an issue that will fixable. We thought you are getting a specific issue on your end.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Delivery Availability Checker Not responding #11545

    Hello Syakir,

    Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Licence issues #11538

    Hello Nitesh,

    Our team already reset your license. Now you will be able to reuse it.

    If you need more assistance then please create your own topic instead of posting a reply to someone else created posts. Because the post creator can feel bothered by getting unexpected notifications of every reply of his/her created post.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Licence issues #11537

    Hello kele,

    For your kind information, a purchase code/license is for only using one active domain/sub-domain/directory/sub-directory. To activate the theme on a new domain/sub-domain/directory/sub-directory, you need to deactivate the purchase code/license from the existing domain/sub-domain/directory/sub-directory where it installed now or you could buy another license to use the theme separately in a separate domain/sub-domain/directory/sub-directory.

    There is an option to activate the plugin on a new domain/sub-domain/directory/sub-directory, you need to deactivate the purchase code/license from the existing domain/sub-domain/directory/sub-directory where it is installed now.

    Moreover, activate the multibranch addon license to get the multibranch option.

    Also, check out this https://themelooks.net/documentation/plugin/foodbook/how-to-work-multi-branch-system/

    If you need more assistance then please create your own topic instead of posting a reply to someone else created posts. Because the post creator can feel bothered by getting unexpected notifications of every reply of his/her created post.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Delivery Availability Checker Not responding #11530

    Hello Syakir,

    Please let us know your hosting server PHP version and your WordPress version.

    Best Regards,
    ThemeLooks Support Team

    Hello oliver,

    Could you please confirm one thing, are you getting the same issue with our demo?

    Best Regards,
    ThemeLooks Support Team

    in reply to: Licence issues #11528

    Hello kele,

    There is an option to activate the plugin on a new domain/sub-domain/directory/sub-directory, you need to deactivate the purchase code/license from the existing domain/sub-domain/directory/sub-directory where it is installed now.

    Best Regards,
    ThemeLooks Support Team

    Dear oliver,

    We have seen those screenshot. As we mentioned in our previous reply “there is no separate solution/code available for a background image for iOS devices. It’s happening for the reason of device display resolution.”

    You can check out this https://www.w3schools.com/cssref/css3_pr_background.asp all about “CSS background Property”.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Licence issues #11523

    Hello Mario,

    We are sorry to say that there is no other way at the moment to provide support.

    Moreover, we have double-checked the issue on our end but we didn’t find any issue with our plugin.

    We are requesting you some more time to investigate and figure out the issue.

    Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Blog Section – exclude categories and posts #11519

    Hello Riba,

    1. It’s the default post category of WordPress. You can’t delete it but you can rename it.

    2. If those are posts then there is no option to hire those from there.

    3. Could you please delete and recreate the category to check the issue?

    Best Regards,
    ThemeLooks Support Team

    Hello oliver,

    Could you please provide a screenshot of the “very large pixels of the objects” issue? Because we didn’t find the issue.

    Moreover, there is no separate solution/code available for a background image for iOS devices. It’s happening for the reason of device display resolution.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Licence issues #11514

    Hello Mario,

    Please provide a screenshot of the error to review to assist.

    Best Regards,
    ThemeLooks Support Team

    Hello oliver,

    We are sorry to say that there is no CSS available for the background image that can make a background image responsive. That’s why our demo also works similarly.

    Best Regards,
    ThemeLooks Support Team

Viewing 15 posts - 706 through 720 (of 5,045 total)