[ThemeLooks Support Team]

Dear Eric,

If you deleted the code but still the effect of the code exists then it’s all about your server or WordPress or browser or another cache issue. You can try to remove all of the cache related to your website. Otherwise, wait until the cache removes automatically.

Moreover, we didn’t find this on our end https://prnt.sc/10l8n8s

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Cecilia,

1) You are not using our provided theme. That’s why your checkout page looks totally different compare to your demo because of your theme.

2) We didn’t find any error message ” Delivery/Pickup Time is a required field”. Please provide a screenshot of the issue.

However, based on our system the Delivery/Pickup Time is required to complete an order. Because when a customer wants the Food Delivery/Pickup it’s mandatory to know for Delivery/Pickup.

There may have some settings issues. Please check out the FoodBook documentation https://themelooks.net/documentation/plugin/foodbook/ or describe us your needs.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Eric,

If you don’t want to show the nav text on mobile then you could remove the custom CSS.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Valerie,

Our team provided us your credentials. We have fixed the issue on your website. Also, updated the theme on ThemeForest.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Eric,

If you want to show the nav text on mobile then you could use the custom CSS below. However, it will not look good.

@media screen and (max-width: 991px) {
.banner--slider-nav {
    display: block !important;
    height: auto !important;
}
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear phillip,

Please check out your hosting server issues listed below.

Problem 01: “proc_open” is not available on php installation
https://prnt.sc/10l750z

Problem 02: Cannot connect api using port “80”
https://prnt.sc/10l75bl

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear phillip,

We have reviewed your website. It’s all about your hosting issue. You are using shared hosting with limited permission. That’s why the script is not installing. As you can understand our script has no issue. Because the script was installed on your website 75cl.uk.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Riccardo,

We have reviewed your website and we have seen that your products have no price that’s why the Add To Cart button is not working.

Please add products price to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Eric,

Could you please provide your website URL and a screenshot of which nav texts you want to show on mobile?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear John,

Thanks for your suggestions.

If you need more queries then please buy an extended license. You will get 100,000 queries in a month if you buy an extended license.

Moreover, please answer the below question that you have mentioned in your refund request.

1. Item isn’t properly built and not as described
– Could you please describe with details what do you mention by this?

3. The support is inactive
– Could you please describe with details what do you mention by this?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Riccardo,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Riccardo,

Please provide your website URL to review the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear phillip,

We have revoked your previous installation for the purchase key. Now you will able to reuse it.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear phillip,

Please send us the domain name where the purchase key was activated. We need to revoke the purchase key from the domain where it was activated to reset it.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear phillip,

Your provided domain does not exist in our database.

Please send us the domain name where the script installed now.

Best Regards,
ThemeLooks Support Team

[Author]

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