[ThemeLooks Support Team]

Dear phillip,

There is an option to activate the license on a new domain/sub-domain/directory/sub-directory, you need to deactivate the purchase code/license from the existing domain/sub-domain/directory/sub-directory where it installed now.

Or you could send us the domain name where it’s installed now to reset your license to reuse it.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear John,

Our team confirmed that you have opened a refund request for the reasons below.

1. Item isn’t properly built and not as described
– Could you please describe with details what do you mention by this?

2. I was was automatically registered on whoisbooks.com to pay the sum of 150 dollars yearly to be able to use the api that is to say my website could stop functioning after 1year
– For Envato Market users the PRO package (50000 queries) totally FREE for a lifetime.

3. The support is inactive
– Could you please describe with details what do you mention by this?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Steff,

We have fixed the issue and updated the plugin.

Could you please provide a photo of a printed invoice from the FoodBook live demo? Please print an invoice from our live demo and send us a photo to understand the issue has been fixed or not.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear John,

We found out and fixed the issue. It was an SMTP issue.

Please reinstall the script by providing the required information to get everything ready.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Valerie,

We instructed you to send the credential using our Envato Market (themeforest) profile contact form, not our website contact form.

We have no access to get the messages that you have sent through our website contact form. Please follow our instructions.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear John,

We can’t access your cPanel. Maybe your provided cPanel access is wrong. Your domain name extension is .net but your cPanel domain extension is .com Please check out this screenshot https://prnt.sc/10iqkq2 as a reference and provide the correct information.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear John,

Please provide your cPanel (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference. We want to install a fresh installation of the script on your server.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Azeez,

We have reviewed your website. As we can understand it’s happening for your wrong customization of the script. Ex.: you have edited the homepage for adding information.

In this case, you need to reinstall the script to fix the issue. If you need to edit the script file then please find out the proper way to edit a Laravel script.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Marcin,

We are sorry to say that we have no plan to update the HTML version of CVIT and there is no relation to the HTML version with the WP version update.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Ashith,

You need Google Direction API permission to get the direction Map works.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Petr,

The FoodBook is a fully functional individual plugin. You can’t use it only for the manager, kitchen and delivery boy without its ordering system.

Moreover, our plugin has no issue like this. You could check out the full working demo there https://themelooks.net/demo/foodbook/

As we can understand, it’s a plugin confliction issue. If you disable the FoodBook then your system works. That means your system has an issue that conflicts with FoodBook.

Please check out the issue by changing the theme that you are using at the moment. Also, deactivate 3rd party plugins to check which plugin conflicts with FoodBook.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Valerie,

We didn’t get any credentials. Please follow the instructions below.

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Steff,

Thanks for the photos.

We will investigate the issue and fix it ASAP and let you inform.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Marcin,

If we update a template or theme or any other product we provide a changelog with the update then you will able to update the product based on the changelog.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Marcin,

The filter menu is only for post-filtering by filter category, nothing else. There is no relation between the filter menu with the post-loading. It works when all posts were loaded it just filter the posts by filter category. If you hide the filter menu somehow even then the posts will load.

Best Regards,
ThemeLooks Support Team

[Author]

Posts