[ThemeLooks Support Team]

Dear Robin.

We have fixed the opening time issue and updated the plugin on Envato Market.

Please download and use the updated plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Andrea,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Parchita,

Please check this out about “How to Work Order Status Change Email Notification” https://themelooks.net/documentation/plugin/foodbook/how-work-order-status-change-email-notification/

In the email. the customer name, order id, date, and time will add automatically.

Moreover, the customer must have to select a time when ordering. Based on our plugin purpose there is no pre-built option to hide this.

If you need a customization service based on your needs then please contact https://www.themelooks.com/contact/ to get a quote.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Valerie,

Based on your screenshot it’s a style issue of Dokan. Because you are using the Dokan widget. Please ask Dokan support why they didn’t provide any style for the widget?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

Based on your reply, it’s a Woocommerce issue, not our plugin issue. Please ask here https://wordpress.org/support/plugin/woocommerce/ to get support for your Woocommerce issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Valerie,

Sorry for the delay. However, it got delayed because you didn’t follow our instructions that’s why we didn’t get the access directly.

Moreover, your provided access does not work.

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Eleguan,

Please don’t forget to give us 5-Star ‘rating and review’ (on https://codecanyon.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

Moreover, could you please provide a photo of a printed invoice as a reference?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear emilian,

We have reviewed your website and we didn’t find any issue on your website that you have mentioned. Please check out the screenshot https://prnt.sc/10b71m7 as a reference.

We have removed the credentials from your reply because it’s a public forum for our customers.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Thomas,

You could use this plugin https://envato.com/market-plugin/ to get updated Envato Market product.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Robin.

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the time issue to fix.

Moreover, if someone selects the pickup first and then selects delivery when checkout the place order option will automatically hide and force to check their address using the availability checker. Please checkout FoodBook live demo https://themelooks.net/demo/foodbook/ as a reference.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Thomas,

Thanks for your suggestion. We have listed this.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear emilian,

We are sorry to say that we are unable to understand your issue. Could you please explain in detail?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear emilian,

We are sorry for the inconvenience.

It was a mistake. We are trying to fix it ASAP and provide an update of the plugin within today. You will get notified via email when the update will available to download.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Robin.

I am running into a problem, i have set the opening times and it works for scheduling a pickup/delivery, but when i want to pick up today i can do so before opening time. We open every day at 11:00, except Sundays (then we are closed).
– We didn’t find this issue on your website. Also, we have double-checked our plugin and there is no issue like this.

Also i encountered a problem with the delivery range checker. When you order and set it to pickup or ignore the popup, you can still change your adress to whatever you want on the checkout page and place the order, even when the delivery checker would say its not possible for that adress.
– Based on our system the place order option will not show to place an order When the delivery availability checker says it’s not possible for that address. Hence, it’s not an issue of our plugin.

Moreover, if someone selects pickup then he/she can order from anywhere. Because then it’s his/her headache to pickup the order from your raturant.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Valerie,

We have listed this in our theme update list to fix the issue in our next update of the theme. Please wait with patience for the next update of the theme.

Best Regards,
ThemeLooks Support Team

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