[ThemeLooks Support Team]

Dear Parchita,

We have updated the plugin and addon. Please download and use the updated plugin and addon and let us know if the issue still exists or not.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Beek,

We forgot to remove the color switcher. We have fixed the issue and updated this product on the Envato Market.

You will get notified via email when the update will available to download.

After the update, please remove the phpBB cache to check the changes.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear toneee,

We are sorry to say that FoodBook only supports global attributes for a variable product, it does not support custom attributes.

Please check this article https://docs.woocommerce.com/document/variable-product/ to know steps by steps on how to create a variable product using global attributes.

Moreover, you could use the “Add Features” option https://prnt.sc/u1hic4 of FoodBook. Also, please download and use the updated plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Beek,

We have fixed the issue and updated this product on the Envato Market.

Please download and use the updated plugin to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear BEATRIZ,

That was a custom icon button with a custom link and we already removed it for you on your website.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

We will update our theme ASAP by updating those plugins.

Please wait with patience for our further response.

Support Online: Sat-Thu / 9:30am – 5:30pm (GMT +6)

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

Error: Internal Server Error (500) is a server-side error. There is no relation to a theme.

Please provide your wp-admin (URL, Username & Password) access using our website contact form including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Parchita,

Every day we got a lot of support requests and sometimes we need the login credentials of our customers. Without the reference of the support topic URL, it’s not possible to identify who sent the credentials for which purpose?

So please follow our instructions carefully when we request credentials. Also, we don’t keep records of our customer’s credentials because it’s a piece of sensitive information. That’s why we ask again and again when we need credentials.

Moreover, the issue was fixed that time and updated our plugin too. It’s can be your browser or server cache issue. Please let us know the plugin version that you are using.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Thomas,

2.1) Our plugin works only same-day delivery and pickup. Moreover, no logic will work that can handle open from 4pm to 2am (open today to tomorrow). Hence, it’s not possible to improve our plugin.

2.2) If you select the correct timezone then it caused your opening and closing time (4pm to 2am) and it’s not fixable.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Thomas,

2) We are sorry to say that there was an issue. Somehow the search box conflict with our popup modal that’s why it shows the ‘Start Order’ button instead of the “Search” button and we already fix this. It will release with the next update of the plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Thomas,

Please upload the logo from FoodBook Theme Options https://prnt.sc/z2rmmk to get everything working.

Moreover, every day we got a lot of support tickets and emails. Hence, it’s not possible to track an email. Also, please follow our instructions to get early support. Otherwise, it can be a delay because we have no access to check our website contact form messages and emails. Because we are just a support team member at ThemeLooks.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Thomas,

1) Did you check the option in the FoodBook settings that we showed in this screenshot https://prnt.sc/yxn68c where clearly shows the text to edit that you have circled in your screenshot.

Please check the option before reply.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Parinda,

We are sorry to say that there is no way to do that because Bootstrap only supports a 12 column grid system, not 15 columns.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Olaf,

There is an option to activate the plugin on a new domain/sub-domain/directory/sub-directory, you need to deactivate the purchase code/license from the existing domain/sub-domain/directory/sub-directory where it installed now.

Please go to the Foodbook Licensing menu on your WordPress Dashboard to deactivate the purchase code/license.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Beek,

Please don’t forget to give us 5-Star ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

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