Dear Andrei,
Please don’t take it otherwise. When you were bought the product from Envato Market, you bought it with Included: 6 months support from themelooks https://prnt.sc/vjwmj9
After then Envato reminds to extend the support by emailing like this with the Subject: Upcoming Support Expiry + Pre-Expiry Extension Offer and Message: Having valid support gives you peace of mind by ensuring the author you purchased from is available if you have any questions or issues with your ThemeForest/CodeCanyon items. https://prnt.sc/vjwusr
Based on the Envato Market Support Policy we provide 6 months of FREE support to all of our customers. We also did this for you here https://www.themelooks.com/support/forums/topic/menu-and-header/
If you are trying to tell the issue raised for our update then you can check here https://www.themelooks.com/support/forums/forum/cosolu/wordpress-theme/ there is no support topic within the last 3 months period related to our last update where we have released the update in the last month.
It’s possible, somehow the issue raised by your end and we will be happy to assist you with the issue but you need to extend your support period to get assistance. Because, we are getting paid by ThemeLooks for providing support to their customers like you. So, how can a customer want lifetime FREE support for a 49$ theme? However, we are prviding a lifetime FREE update of the theme.
Best Regards,
ThemeLooks Support Team
