[ThemeLooks Support Team]

Dear phillip,

We have reset your license. Now you will able to use it again.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nicola,

Within the next week, an update will release. Moreover, we are sorry to say that this issue does not have in our next update list. However, if possible, we will try to cover this issue within our next update.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

We are sorry to say that FoodBook does not have a feature like that at the moment. However, we have a plan to implement a location-based delivery system in FoodBook and it will take time.

For now, you could use WooCommerce flat-rate-shipping by follow their documentation https://docs.woocommerce.com/document/flat-rate-shipping/ and for your shipping-zones https://docs.woocommerce.com/document/setting-up-shipping-zones/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

Based on your screenshot, the option called Shipping, it’s coming from the WooCommerce Shipping system and the delivery charge comes from FoodBook. In this case, either you need to control everything from the WooCommerce Shipping system or you need to use the FoodBook delivery system. You can’t combine both systems.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nicola,

We are sorry to say that the update list is in a work schedule and you need to wait for the update until this issue short out, fixed, and updated.

If you are in a hurry then you could contact here https://www.themelooks.com/contact/ to get a quote for customization service.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nicola,

We have listed this in our plugin update list. We will try to fix this in our next update of the plugin because there have some calculation issues for the Decimal separator sign.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear valdez,

We have reviewed your website again and we have seen that you have used the Custom product attribute. We are sorry to say that FoodBook does not support Custom product attribute. FoodBook only supports the Global attribute. Hence, please use the Global attribute to show the veriations on FoodBook.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Christophe,

We have listed the Delivery/Pickup dates and time translation issue in our plugin update list to fix it in our next update of the plugin and we will do it ASAP if it’s fixable. Please wait with patience for the update. You will get notified via email when the update will available to download.

We have also listed the 24H time formatting feature request in our plugin feature update list to add this feature in one of our future updates of the plugin. If you are looking for this feature in urgent then you could contact here https://www.themelooks.com/contact/ to get a quote for the customization service.

Moreover, please create your own topic instead of posting a reply to someone else created posts. Because the post creator can feel bothered for getting unexpected notifications of every reply of his/her created post.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nicola,

We have listed those in our plugin update list to fix those translation issues in our next update of the plugin and we will do it ASAP. Please wait with patience for the update. You will get notified via email when the update will available to download.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nicola,

It’s not a bug of our plugin. Please remove “,” from the Decimal separator to get rid of the issue because “,” is not a valid Decimal separator. Please use “.” like this https://prnt.sc/vhqtm6

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

I have reviewed your website and we found you didn’t check this option https://prnt.sc/vhqjhv to show the Delivery fee.

Please configure the settings properly to get everything working like our demo.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Roberto,

We have identified the issue. It was a translation issue. When you translating a word, for Example: FoodBook Settings menu, it also translates the menu slug that’s why the setting were not working.

We have listed this in our plugin update list to add the information in our next update of the plugin and we will do it ASAP.

Please wait with patience for the next update of the plugin. You will get notified via email when the update will available to download.

Moreover, thanks to cooperate to identify the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Roberto,

We have reviewed your website.

For the first issue, we can understand it’s a 3rd party plugin conflict issue. However, we need to debug to find out the issue to make 100% sure. Please provide your cPanel (URL, Username & Password) or FTP access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix. Also, please let us know did you customize any plugin code?

For the 2nd issue, we found out that somehow the information is missing in the invoice. We have listed this in our plugin update list to add the information in our next update of the plugin and we will do it ASAP.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Roberto,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Kevin,

Please watch this video tutorial https://www.youtube.com/watch?v=tujokDCucyU to Setting up mail or read the Contact form 7 doc https://contactform7.com/setting-up-mail/

Best Regards,
ThemeLooks Support Team

[Author]

Posts