[ThemeLooks Support Team]

Dear Yogesh,

Sorry for the misunderstanding.

It’s all about the WHMCS configuration issue. Please configure your WHMCS properly by following the WHMCS Documentation https://docs.whmcs.com/Documentation_Home to get everything similar to the demo. We have also configured our WHMCS by following the WHMCS Documentation.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear James,

In this issue, just Off the Display Header Top Contact option. Please check out the screenshot as a reference https://prnt.sc/uo9zjn

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Yogesh,

We are sorry to say that it’s not a resolvable issue as you can see our demo also works like the same. It’s the default behavior of the form.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Maxime,

If the CSS does not work for you then you could remove this CSS https://prnt.sc/un31b3 from your theme then the issue will be resolved.

Moreover, we have removed the auto-refresh system for the branch and kitchen manager for the reason of if you are checking an order details and trying to forward it to the kitchen manager and the page automatically refreshes then it will close everything and you have to recheck/reopen the order again.

Furthermore, we have added a notification system for new orders instead of auto-refresh. Please check out the notification system for new orders by placing new orders.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Shazer,

You didn’t provide your website or wp-admin URL. You just provided your wp-admin Username & Password. Where we use those credentials?

Please provide again your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Bruce,

There is an option to activate the plugin on a new domain/sub-domain/directory/sub-directory, you need to deactivate the purchase code/license from the existing domain/sub-domain/directory/sub-directory where it installed now.

Just go to the Bizwalls Licensing tab from your WordPress dashboard where it installed now to deactivate the purchase code/license.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Maxime,

It’s all about your theme issue. If you can remove this CSS https://prnt.sc/un31b3 from your theme then the issue will resolved.

Otherwise you could use this custom CSS below to fix the issue.

@media only screen and (min-width: 767px) {
  .fb_cart_table {
      overflow-x: scroll;
      display: block;
      white-space: nowrap;
  }
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide the URL to check out the responsive issue that showed in the pictures of my phone to assist.

Moreover, our plugin has live notification system for new orders.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Maxime,

As we said before “1) Our plugin works based on Woocommerce and based on Woocommerce, the total price of the quantity will show in the cart page. In product details, it only shows unite price based on the Woocommerce system.” In this issue, you could check out the Woocommerce default system as a reference.

Moreover, please provide the URL to check out the responsive issue to assist.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear federico,

The plugin includes our theme. You just need to go Appearance -> Install Plugins to install the Woolea Core plugin.

If you are still unable to understand then please check out the installation steps from the documentation https://themelooks.org/documentation/woolea/ to instll the theme to import the demo data properly in the proper way.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Shazer,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Maxime,

You don’t need to use anything, keep it blank. Our plugin will add a "."

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Maxime,

We have seen that you have used "," as a decimal separator. It’s not an acceptable format. That’s why the issue raised. Please remove "," from the decimal separator to fix the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Alex,

You are definitely able to update the theme because it’s not related to item support. You will able to download the updated theme from Envato Market.

Please learn more about the Envato Market (themeforest) item support policy (item support includes & not includes), here https://themeforest.net/page/item_support_policy

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Shazer,

It’s a megamenu issue. If you have installed the Max Mega Menu plugin, but not selected in the megamenu on the Appearance -> Menu http://prntscr.com/mkuftr It hides the mobile menu.

Please deactivate the Max Mega Menu plugin to fix the issue if you are not using a megamenu.

Best Regards,
ThemeLooks Support Team

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