[ThemeLooks Support Team]

In this issue, please disable 3rd party plugins, because most issues are caused by a plugin conflict.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, please disable 3rd party plugins, because most issues are caused by a plugin conflict.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Zafar,

In this issue, you could review these https://www.web-development-blog.com/archives/send-e-mail-messages-via-smtp-with-phpmailer-and-gmail/ and https://stackoverflow.com/questions/16048347/send-email-using-gmail-smtp-server-through-php-mailer

However, it’s not covered our item support. Please learn more about our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Tomek,

We found out the issue. It’s all about the logo size issue. You could fix the issue temporarily to the reduce the logo size.

Moreover, we are working on the issue to fix the issue permanently. We will fix the issue within tomorrow and provide an update of the item on Envato Market (ThemeForest).

Please wait with patience for the update of the Theme. You will get notified via email when the theme update will available for download.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Tomek,

Please let us know your hosting server PHP version or provide your cPanel access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix. Because we didn’t find any issue in your wp-admin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

It’s all about your browser cache issue. Because we saw that the editing worked and an icon was changed on your website. Please check out the screenshot as a reference http://prntscr.com/legjqs

In this issue, please clear your browser cache.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Milton,

We are really sorry to say that we are unable to assist you with this issue. Because we are unable to understand the issue, the images come with your domain name/website URL then why the CDN doesn’t recognize the URLs?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Tomek,

We got your login credentials. We will review the issue ASAP to fix. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Darrius,

Please check out the screenshot http://prntscr.com/ikx5kh to edit and add your own WHMCS Domain Search link.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We already fixed the issue and updated the item on Envato Market (ThemeForest). You will get notified via email when the theme update will available for download.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We have double checked everything, our theme has no issue like this. You could check our theme live demo as a reference.

Please provide your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Bartosz,

We are investigating the issues. Please wait with patience for our further response.

Moreover, if needed we will provide an update of the item on Envato Market (ThemeForest). Then, you will get notified via email when the theme update will available for download.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We have listed exactly that issue in our theme update list to fix, nothing else.

However, thanks for your confirmation.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

If you need more assistance then feel free to post a new topic.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Raffaello,

Please follow again the steps below.

1. Please make sure you have the latest version of WordPress and update your server PHP version to minimum 5.6.25 or newer.
2. Clean your full database “OR” reinstall a new WordPress with a new database
3. Then install the theme (follow the steps from the provided documentation)
4. Then install all of the required plugins (follow the steps from the provided documentation)
5. Then active all of the installed plugins (follow the steps from the provided documentation)
6. Then import all of the demo data (wait until all of the demo data are imported completely)

Best Regards,
ThemeLooks Support Team

[Author]

Posts