[ThemeLooks Support Team]

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our Theme and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Fernando,

First of all, download the updated theme from the Envato Market (ThemeForest). After then please follow the steps below to update the theme and plugin.

1. Go to Appearance -> Themes
2. Active another theme & delete the cvit theme
3. Click Add New -> Upload Theme
4. Upload, install & activate the latest version of cvit theme
5. After then, deactivate and delete the “cvit-core” Plugin
6. install & activate again the “cvit-core” Plugin from the Appearance -> Install Plugins

Or check out the article https://www.wpbeginner.com/wp-themes/how-to-update-a-wordpress-theme-without-losing-customization/

***(need to remove and reinstall the “cvit” Theme and “cvit-core” Plugin to get the updates)***

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

You will able to change the rocket from the widget. Please check out the screenshot http://prntscr.com/l87j0r as a reference.

Moreover, there has no option to add an icon beside the menu. In this issue, you need to hire someone else to customize the theme to add the feature based on your needs and requirements.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Jan,

Please follow the steps below.

1. Open header.tpl file.
2. Find the comment FakeLoader Start
3. Then remove the code block (Check out the screenshot http://prntscr.com/l87gly as a reference)

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Agim,

You need to remove and reinstall the cvit Theme and cvit-core Plugin to get the updates.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

1. There should not be a sticky logo option based on the theme UI/UX. The option mistakenly has in the theme option. We are really sorry about this mistake. We will remove the option in our next update of the theme. Because there is no style for the sticky logo in the theme.

2. Every page has header style option in the bottom of the page. In this issue, you need to turn off the display header top from each page. Because the option gets priority from the page when it’s selected from the page.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We already fixed those issues and updated this theme on Envato Market (themeforest).

Please download and use the updated theme to get rid of the issues.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

Based on the Envato Market (themeforest) support policy, we are unable to assist you on this issue.

Please learn more about the Envato Market (themeforest) support policy (item support includes & not includes), here https://themeforest.net/page/item_support_policy

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

As you can see in the screenshot, we also have installed the Wp bakery plugin. So, this is not our theme issue and we are unable to get out the issue that you are facing.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Gaurav,

Please check out the screenshot below to get the sitemap.
http://prntscr.com/l7h943
http://prntscr.com/l7h9l9
http://prntscr.com/l7ha5m
http://prntscr.com/l7har1
http://prntscr.com/l7hb3f

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Febria,

We have fixed the issue and silently updated the theme on Envato Market (ThemeForest). Please download and use the updated theme to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Michael,

First of all, please make sure you have the latest version of the theme and the latest version of WordPress, and update your hosting server PHP version to minimum 5.6.25 or newer. Moreover, disable 3rd party plugins, because most issues are caused by a plugin conflict.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Kenneth,

Every single page has “Page Header Setting Options” and you will able to choose “No Header” option from there http://prntscr.com/l7d4la Also, there have an option for “Breadcrumb Hide/Show” in Kripdom Options -> General Settings http://prntscr.com/l7d5fd

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Febria,

We are investigating the issues. Please wait with patience for our further response.

Moreover, if needed we will provide an update of the theme on Envato Market (ThemeForest). Then, you will get notified via email when the theme update will available for download.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

The issue has been fixed and updated the theme on Envato Market (ThemeForest).

Best Regards,
ThemeLooks Support Team

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