[ThemeLooks Support Team]

Hi There,

Please extend your support to get assistance, because your FREE support was expired on 2018-01-14.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please follow the steps from the provided documentation to install the theme, import the demo date and set up the homepage properly.

Moreover, you will get there (in the provided documentation) video tutorial playlist link to customize the theme in the proper way.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Hugo,

Sorry for the inconvenience.

However, it’s not possible to do not load the image background on iPhone X, because there has nothing coded for specific devices that cause to do not load the image background on iPhone X.

Moreover, if you are using weighty images then it can be loaded slowly for the images.

In those issues, you could check out our theme’s live demo on iPhone X as the reference.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi David,

It’s the default behavior of WP Bakery Builder front-end editor. That’s why we recommend to use back-end editor.

Please watch the video tutorials https://www.youtube.com/playlist?list=PLbmIKrgYlRbrak6Ymxl2Qkp83gsNhGRYp to customize this theme in the proper way.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi David,

We are really sorry to say that there has no option to edit the header and the slider using HP Bakery plugin. Because the header controlling form theme option (VirtuSky Options) and the slider is a custom made slider. So it’s not possible to edit those using HP Bakery plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi David,

In this issue, you have to select my account page from WooCommerce settings. Please follow the steps form this screenshot http://prntscr.com/js3cvy

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

All of the [WARNING] shows because you have imported the demo content without installing the WooCommerce plugin.

If you don’t want to use the WooCommerce plugin then ignore the [WARNING]. Those will not raise any problem.

However, the best practice is to follow the steps carefully that we have provided in the previous reply. After importing all of the demo data deactivate the WooCommerce plugin if you don’t want to use.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

As we have said we just need your website URL (no need wp-admin user and pass). Please provide us your website URL if it works with a custom CSS then we will provide you the CSS to use.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Craig,

Sorry for the inconvenience.

Please follow the steps below.

1. Please make sure you have the latest version of WordPress and update your server PHP version to minimum 5.6.25 or newer.
2. Clean your full database “OR” reinstall a new WordPress with a new database
3. Then install the theme (follow the steps from the provided documentation)
4. Then install all of the required plugins (follow the steps from the provided documentation)
5. Then active all of the installed plugins (follow the steps from the provided documentation)
6. Then import all of the demo data (wait until all of the demo data are imported completely)

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

If you are using the latest version of the theme and still getting the issue then, please disable 3rd party plugins, because most issues are caused by a plugin conflict.

Moreover, as we have said before we have fixed the issue in our previous update of the theme. Also, we have double checked our theme and there has no issue with our theme.

So, please disable 3rd party plugins to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Logan,

Please download and use the updated theme to avoid the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

For your first issue, please update the theme if you are using an old version of the theme. This is because we have fixed the issue in the previous update of the theme.

For your WHMCS issue, you have to install our provided WHMCS template that has included the theme files. After then select the template as the default template from the WHMCS admin panel.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please download the updated theme from here https://themeforest.net/downloads

After then, follow the steps below to update the theme.

1. Go to Appearance -> Themes
2. Active another theme & delete the bizwalls theme
3. Click Add New -> Upload Theme
4. Upload, install & activate the latest version of bizwalls theme

Moreover, you could try Envato Market Plugin http://envato.github.io/wp-envato-market/ for automatic update.

***(need to update the “bizwalls” Theme. After then need to remove the “vpnsf” plugin and reinstall the plugin to get the above changes)***

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

First of all, there has no support to add an image to the fooder using anchor link. However please provide us your website URL if it works with a custom CSS then we will provide you the CSS to use.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

It looks like somehow the pricing table category unselected. In this issue, please select the pricing category from the specific page like as Homepage. Check out the screenshot as a reference http://prntscr.com/jqmt7t

Moreover, if you are talking about when you are logged in into the WordPress admin panel then it’s not shown you are logged in into the WHMCS. If yes, then it’s normal because WordPress and WHMCS are two different systems and There has no relation between WordPress and WHMCS login system.

PS: You could use this application https://app.prntscr.com/en/download.html to provide us a screenshot.

Best Regards,
ThemeLooks Support Team

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