[ThemeLooks Support Team]

First of all, this is a public forum. So, don’t send any information here. It can break your website security. So, we have deleted the information from here.

Please provide us your templates folder’s FTP access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact including this support topic link as reference to review the issue to fix.

Please provide us the following information.
1. Hostname
2. Port
3. Username
4. Password

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Ramiro,

Sorry for the inconvenience.

Please follow the steps below to fix the issue.

1. Open index.html, pricing.html and service-details.html
2. Then find the comment Appointment Form Start
3. Add this code <input type="hidden" name="submitType" value="ajax"> inside form element as showed in the screenshot (Screenshot: http://prntscr.com/g91crp )

Moreover, you could wait for the next update of the template. We will fix the issue ASAP & will provide an update on themeforest. you will get notified when the template will update.

Best Regards,
Themelooks Support Team

• This reply was modified 8 years, 4 months ago by ThemeLooks Support Team.

[ThemeLooks Support Team]

Hi Michael,

We have got some console error in your provided pages. Please provide us your whmcs -> template folder’s FTP access using our Envato Market (themeforest) profile contact form click here including this support topic link as reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Dipesh & Gary,

Sorry for the inconvenience.

We already fixed the CMB 2 Plugin update issue & updated the Theme on themeforest. Please download & use the updated theme to avoid the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Daniel,

In this issue, you could duplicate the whole homepage using this plugin https://wordpress.org/plugins/duplicator/ or create a new page, then add & use your needed sections on the page. However, in this way you will only able to change/translate the section’s content.

So, it will be best practice that install & use another WordPress in a sub-directory for the 2nd language (Example: http://www.yourdomain.com/en)

Moreover, you could use Loco Translate plugin to translate the theme’s files using our provided translate ready .pot file. This is because, our theme is fully translate ready.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Sagnik,

Please follow carefully the installation instruction readme.txt to install the WHMCS template in a proper way.

(WHMCS Template included in “WHMCS” (folder) with installation instruction “readme.txt”)

If you are unable to install the WHMCS template with your own, then you need to hire someone else.

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Jeff,

In this issue, you just need to update the ‘ecohosting’ Theme to get the update/change.

Please follow the steps below.

1. Go to Appearance -> Themes
2. Active another theme & delete the EcoHosting theme
3. Click Add New -> Upload Theme
4. Upload, install & activate the latest version of EcoHosting theme

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our Theme and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Dipesh,

We are really sorry to say that, we are not available to help you in this issue. We are only available to help on those features that included in our theme.

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Michael,

Please provide us your WHMCS MarketConnect pages links to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Raj,

Sorry for the inconvenience.

However, the issue raised, because you have missed to setup the “VOIP Pricing Rates Calculator” plugin’s settings before importing the demo data.

Please follow the steps below to fix your issue.

1. Clean your full database “OR” reinstall a new WordPress with a new database
2. Then install the theme
3. Then install all of the required plugins
4. Then active all of the installed plugins
5. Setup the “VOIP Pricing Rates Calculator” plugin’s settings (check out the screenshot as reference https://prnt.sc/g8faky )
6. then import all of the demo data (wait until all of the demo data are imported completely)

Moreover, you could watch the video tutorials (here https://www.youtube.com/watch?v=oszPVSM4V9g&list=PLbmIKrgYlRbr-xin_hVBNnETK03grRF8f&index=1 ) to setup & customize the theme.

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our Theme and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Richard,

We apologize for the inconvenience. Somehow, the name attribute from input element is missing from our template.

For a quick solution follow the steps below:
1. Open .html file (for example, index.html)
2. Find the comment Domain Search Form Start
3. Add the name attribute as show in the screenshot (Screenshot: http://prntscr.com/g8blg7)

However, we have listed the issue in our template update list. We will fixed the issue in our next update of the template.

By the way, thanks to inform us about the issue.

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our template and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Norberto,

We have reviewed your website, also seen the header and footer logo. However, we didn’t find any difference.

If you think, there something is not right, then use different logos for the header and footer with different size & color of the logo.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Norberto,

Please provide us your website URL to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi K.M.,

Please write us with details with some screenshot about your exact issue.

By the way, if your issue is about the image URL, then follow the steps below.

1. Download the image
2. Remove the background image from the Counter Section -> Media
3. Upload and use the downloaded image

After then, the image will get your website URL.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi K.M.,

We are really sorry to say that we are unable to understand, why you can’t edit the background image of counter section?

Whereas it’s simple to edit/update the background image of any section of our theme. In this issue, you just need to remove the background image from media tab and browse & upload another image or same image again.

Best Regards,
ThemeLooks Support Team

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