[ThemeLooks Support Team]

Dear Khir,

As we can see you are a customer of our FoodBook plugin.

So, please post your topic with details on the FoodBook forum.

1. Go to this link https://www.themelooks.com/support/forums/forum/foodbook/
2. Scroll down to post your topic to get assistance on your queries.

Please Note: We are closing this topic because it’s not a related topic to this product. It’s a support forum of our Aadalot Theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Syed,

We are sorry to say that it’s not our template issue. As we can see somehow the images do not exist on your server. Please check out this screenshot as a reference https://prnt.sc/135umpj Please contact your hosting provider to fix the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Guillaume,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Ameer,

We have reviewed your website and we have seen that you didn’t configure the options properly. That’s why the option is not working.

Please check out FoodBook Documentation https://themelooks.net/documentation/plugin/foodbook/ and configure all of the options properly to get everything working.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Mario,

We still didn’t get any credentials.

Moreover, we are sorry to say that there is no way to check a zip code that is valid or not. In this case, you need to provide a valid zip code when you are adding it. Anyone can make an order by selecting your added zip code if it’s valid or invalid.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Guillaume,

Is that mean the issue has been fixed?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Guillaume,

Based on your provided screenshot we can understand that it’s a time zone issue. Please set your time zone properly to fix the issue. Please check out this doc https://themelooks.net/documentation/plugin/foodbook/how-to-set-the-time-zone/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Ameer,

We are sorry to say that there is no option to disable orders from two different branches.

In this case, you could delete the branches that you don’t want to take orders from.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Mario,

Your provided credential was not working. Moreover, we have removed the credential from your topic as it can break your website security. Because it’s an open forum for our customers.

Furthermore, we didn’t understand your 2nd issue. Could you please explain in detail?

Also, please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review your both issues to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Sean,

The menu is for changing the order status text that you will see in the order details. Example: Send to Cooking, Cooking Processing, On The Way, etc.

Please check out this doc https://themelooks.net/documentation/plugin/foodbook/where-you-will-find-status-text-change-options/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Diego,

Please provide your cPanel credentials (URL, Username, Password) and required information to complete the installation using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Palm,

Sorry for the late reply. We were on Eid Vacation from 11 May 2021 and were unable to respond to support questions and email queries.

Moreover, you could try these solutions we got online.

FAQ: How to Enable Location Permissions in your Mobile Browser | We3

https://support.apple.com/en-us/HT203080
https://support.apple.com/en-us/HT207092
https://support.apple.com/en-us/HT203033

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Guillaume,

Based on our system the time slot divides your business hours. Example: Your business hours are 9:00 to 21:00 and you select 60min time slot. Then the system divides your business hours into the 11 available order time slots that will show on the checkout page. No other logic will work here. Example: a customer visits your website at 20.30. Based on your logic the available time should be 21:30 but 21:30 is out of your business hours and you will not deliver the Food after your business hours.

In this case, you can limit the order for a time slot. Please check out this doc https://themelooks.net/documentation/plugin/foodbook/how-to-set-the-order-limit-on-time-slot/ If your time slot is full of order for a time then no one will able to order by selecting that time slot. Please check out this screenshot as a reference https://prnt.sc/132mf0a

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Ameer,

Sorry for the late reply. We were on Eid Vacation from 11 May 2021 and were unable to respond to support questions and email queries.

Moreover, please check out these settings below.

How to work multi-branch system?

How to create branch manager, kitchen manager, and delivery boy user?

https://themelooks.net/documentation/plugin/foodbook/from-where-you-would-create-brunch/

What is branch order manage in admin?

If you still don’t make it work then Please provide your wp-admin, Branch Manager & Kitchen Manager (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Ameer,

Sorry for the late reply. We were on Eid Vacation from 11 May 2021 and were unable to respond to support questions and email queries.

Moreover, we have double-checked our plugin and we didn’t find any issue like this with our plugin. It can be a cache or 3rd party plugin confliction issue. Please remove your website cache and deactivate 3rd party plugins one by one to check the issue which plugin conflicts with the FoodBook.

Best Regards,
ThemeLooks Support Team

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