[ThemeLooks Support Team]

Dear James,

We have reviewed your website and found out 2 issues.

1. You are using an outdated version of the FoodBook plugin. Please download and use the updated plugin to get rid of the issue.

2. You have used two different timezones. Your WordPress time zone is different than FoodBook. Please use the same timezone by following this doc https://themelooks.net/documentation/plugin/foodbook/how-to-set-the-time-zone/

Moreover, we have removed your website login credentials from your reply. Because it’s a public forum for our customers that can raise security issues for your website.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Ameer,

You select branches for products. That means the products are available in those branches. It’s related to product availability for a branch. There is no relation to getting an order of the products in the branch manager and kitchen manager.

You must have to enable “Checkout Page Delivery Option Show/Hide” option. Because you must have to select a branch when checkout to get the order on the selected branch manager and kitchen manager.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Conor,

We are sorry to say that it’s none of our theme or plugin issues. It’s a megamenu settings issue. If you have installed the Max Mega Menu plugin, but not selected in the megamenu on the Appearance -> Menu http://prntscr.com/mkuftr It hides the mobile menu.

Please deactivate the Max Mega Menu plugin to fix the issue if you are not using a megamenu.

Moreover, please extend your support period to get assistance on your future query. Because your FREE support period was expired on 2020-04-09

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Ameer,

Could you please let us clear how could you have placed an order without selecting a branch?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Conor,

Please extend your support period to get assistance on your query. Because your FREE support period was expired on 2020-04-09

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Khir,

We can settle the issues but it will take about 3-5 working days to fix and update the plugin. If you can’t wait then you could contact Envato Market Help to get a refund.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Ameer,

As we have seen that you still didn’t set the opening and closing time of your branches https://prnt.sc/13avqhu That’s why there are not showing any times on the checkout page and you can’t order by selecting a branch https://prnt.sc/13avuq5

Please set your branch’s opening and closing times to fix the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Ameer,

When we provide an answer to a topic with proper information and we can understand there no need for any further assistance then we closed the topic.

However, please provide your wp-admin, Branch Manager & Kitchen Manager (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear James,

It’s a time zone, and date and time of the branches settings issue. Please set your time zone, and date and time of the branches properly by following the below doc to fix this issue.

How to set the time zone?

From where to set branch to deliver/pickup date and time?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Guillaume,

Thanks for your cooperation. Please keep informing us. We will also investigate the issue based on your provided information. If needed we will provide an update of our plugin. You will get notified via email when the plugin update will available to download.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Khir,

1. Why i can’t disable the function of today delivery / pickup
– We are sorry to say that there is no pre-built option to disable the function of today delivery / pickup. There has an option for disabling the pre-order only.

3. Why is the timing for delivery/ pickup does not follow the real time? for example, if real time is 6pm, the timing options should be 6pm onwards. Before 6pm timing should not be in the options.
– It’s a time zone, and date and time of the branches settings issue. Please set your time zone properly by following the below doc to fix this issue.

How to set the time zone?

https://themelooks.net/documentation/plugin/foodbook/from-where-to-set-branch-to-deliver-pickup-date-and-time/

4. Today we try it LIVE. But one of our customer failed to make payment, however it appeared success in your foodbook order panel. But in woo commerce report, it appeared failed. So I think your system has bugs or error.
– We have double-checked our plugin and we didn’t find any issue like this. Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Guillaume,

We are sorry to say that we didn’t find any issue like this with our plugin. Moreover, you can also see there is no support topic related to your issue.

Maybe, the issue raised for your customization. Could you please check the issue by using our plugin without customization?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Guillaume,

We have reviewed your website and found everything working perfectly it should.

Please check out the screenshots below as a reference.
This is the present time of Paris, France http://prntscr.com/139algt, and here are the available time slots http://prntscr.com/139amqt for ordering. The time was 11:04 AM then the time slot starts at 11:30

Are you trying to order from outside of Paris, France?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Guillaume,

You didn’t send the wp-admin URL, only sent the username and password. So, where we will login with your provided username and password?

Please resend your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Syed,

Based on your provided screenshot, we can understand that it’s an image extention issue. Because a server is always case sensitive.

In your screenshot the image extension shows .JPG (capital letter/uppercase) but in the code, it has .jpg (small letter/lowercase). Now you have to change either the code to .JPG (capital letter/uppercase) or the image extension to .jpg (small letter/lowercase) to fix the issue.

Best Regards,
ThemeLooks Support Team

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