ThemeLooks Support Team

Forum Replies Created

Viewing 15 posts - 1,456 through 1,470 (of 5,045 total)
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  • in reply to: Images not cropped #9776

    Dear Valerie,

    We are sorry to say that we have no other suggestion to provide.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Portfolio – Video #9775

    Dear Marcin,

    We are sorry to say that we are unable to assist you with the issue or advice something. Because we didn’t work yet with this kind of video player API.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Dokan: Vendor -> Reviews (page “broken”) #9770

    Dear Valerie,

    Please don’t forget to give us 5-Star ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Portfolio – Video #9763

    Dear Marcin,

    We are sorry to say that it will not be considered as a bug because it’s not an included feature of our template. You have implemented this based on your needs. For example, you can add a PDF viewer there based on your needs but it’s not an included feature of our template. You can see that we have used only images as a portfolio in our demo. Hence, if you have an issue with the image then we will consider that as a bug.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Feedback Section #9761

    Dear Marcin,

    You could use autoplayTimeout:5000, to control autoplay.

    Best Regards,
    TemeLooks Support Team

    in reply to: Animations Glitch on iPhone (Safari) #9759

    Hi,

    We have fixed the issue and update this theme on ThemeForest. Please download and use the updated theme to get rid of the issue.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Still problem with dates not fixed yet #9758

    Dear Andrea,

    In the last update of FoodBook, we have added so many features, also fixed many issues. Your issue has on our list and we are still working on another update and we will fix this issue in the next update of the plugin.

    Please wait with patience for the next update of the plugin.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Product variations problem #9757

    Dear Dylan,

    We are sorry to say that FoodBook only supports global attributes for a variable product, it does not support custom attributes.

    Please check this article https://docs.woocommerce.com/document/variable-product/ to know steps by steps on how to create a variable product using global attributes.

    Moreover, you could use the “Add Features” option https://prnt.sc/u1hic4 of FoodBook.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Feedback Section #9756

    Dear Marcin,

    Please follow the steps below.

    1. Edit main.js file
    2. Find the comment Feedback Slider
    3. Check out this screenshot https://prnt.sc/zphoc8

    Best Regards,
    TemeLooks Support Team

    in reply to: Variant pricing not updating when selected #9755

    Dear toneee,

    We are investigating the issue. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Images not cropped #9754

    Dear Valerie,

    After doing this you need to regenerate the thumbnail. In this case, you could try this plugin.

    Best Regards,
    ThemeLooks Support Team

    in reply to: License deactivating #9753

    Dear Charlotte,

    We are sorry to say that it’s your server or cPanel cache issue. It’s not an issue that can be fixed by us. Please contact your hosting provider or try to change the provider.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Dokan: Vendor -> Reviews (page “broken”) #9751

    Dear Valerie,

    We have updated this theme by providing support for the Dokan vendor reviews tab and updated the theme on the Envato Market.

    Please download and use the updated theme.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Page data is not saved – error #9750

    Dear Alisa,

    1.Plugin works with PayPal payment system
    – Yes.

    2.But since August 1, 2020, PayPal internal payments do not work in Russia, only external payments. And domestic customers cannot buy a number, it is prohibited, PayPal policy.
    – It’s all about the PayPal issue in your country. Hence, we are not available to providing support on the issue.

    3.You will be able to integrate payments with the WooCommerce plugin?
    – Our plugin does not base on WooCommerce. It’s an individual plugin.

    Please contact here https://www.themelooks.com/contact/ to get a quote if you need a customization service based on your needs and requirements.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Problems #9741

    Dear Thomas,

    2.2) Please download and use the updated plugin.

    Best Regards,
    ThemeLooks Support Team

Viewing 15 posts - 1,456 through 1,470 (of 5,045 total)