[ThemeLooks Support Team]

Dear Roberto,

It can be your website or browser or server cache issue. Please remove all of the cache to check out the issue and let us inform.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear valdez,

We have reviewed your website and didn’t find any saving issue for the Addons/Extra. Please check out the screenshots as a reference https://prnt.sc/vfi8bc & https://prnt.sc/vfi8ub

Moreover, please check out the Woocommerce Documentation https://docs.woocommerce.com/document/variable-product/ to learn more about How a Variable Product works and how to set up a Variable Product?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear valdez,

We are investigating the issue. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Kevin,

Please check this out https://contactform7.com/admin-screen/ to setup the form.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Next, please extend your support period.

After then, please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear K.M.,

Please download and use the updated theme and plugins.

Moreover, please extend your support period to get further assistance on your inquiry, because your FREE support period was expired on 2017-10-16

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear valdez,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear roscoe,

1.they dont seem to be working. Cant delete nor edit support money back 99% uptime none of those options work.
Ans.: Please download and use the updated theme and plugin to fix the issue.

2. Login action url does not seem to take as well.
Ans.: At first, install the Classic Editor plugin. After then select the Page Attributes -> Template -> Login Page https://prnt.sc/vdrd90

3. Cant delete certain sections like testimonials, I go to remove but the option does not work.
Ans.: Please install the Classic Editor plugin to fix the issue. It’s recomended to usign Classic Editor insted of Gutenbarg.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Eric,

We have double-checked our script and we didn’t find out any issues like that you have mentioned.

Please let us know, did you customize/edit any code of the script?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Hamza,

Maybe it’s your theme issue. We have found out that the variation also not working directly on WooCommerce on your website https://www.mgstakeawayhouse.co.uk/product/ham-pineapple/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Akeem,

We have reviewed the screenshots.

The oversized account icon for the account and cart slip pages can be seen in the two screenshot labelled: “My account slip page” and “My cart slip page”.
– It’s not an issue. It’s our theme default style. You can check out our theme live demo as a reference.

The search bar problem can be seen in the three screenshots called Header missing.
– Maybe you missed something. Please check out this video tutorial about using karton header builder https://www.youtube.com/watch?v=0M28MeSbofE&list=PLbmIKrgYlRboFBnRH5MQFmZ09Qil9ZYNe&index=9

The wishlist icon missing can be seen in the “Wishlist icon missing” screenshot for the products Strong Hold Leggings and Wooden Coloured Flower Table Vases. Sometimes it appears and other times it reappears.
– It’s maybe a 3rd party plugin confliction issue. Please try to check the issue by deactivating all of the 3rd party plugin that is not included with our theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

For your kind information, there already has an option on Settings -> Authentication Information to deactivate the purchase code/license from the existing domain/sub-domain/directory/sub-directory where it installed now.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Cristina,

You are most welcome!

Please don’t forget to give us 5-Star ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Hamza,

We are investigating the issue again for you. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

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