[ThemeLooks Support Team]

Dear Nick,

We are sorry to say that there is no pre-built way/option to view all revenue from one week/month.

Moreover, there has an option https://prnt.sc/1qa3i4x to hide the “Add To Cart” button to stop getting orders.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Marina,

Please learn more about the Envato Market (themeforest) item support policy (item support includes & not includes), here https://themeforest.net/page/item_support_policy

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nick,

Please check out this screenshot https://prnt.sc/1q4y7y0 to find out the code template code.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Erik,

– Can we remove the loading part?
* We are sorry to say that we are unable to understand which loading part are you talking about? Could you please send a screenshot?

– Can we show the shopping cart all the time when someone placed something in the shopping cart? (At this moment it only show the cart on the shop page, when i click back to homepage, it does not show the cart anymore)
* We are sorry to say that there are no pre-built options to do those. If you need a customization service based on your needs and requirements then please send a message using our Envato Market (codecanyon) profile contact form to click here https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) with your requirements with details to get a quote.

– Can we change the title text of categories and special offer?
* If you are a WordPress developer then you can easily edit the text from the code.

– Can we change the position of the shopping cart in the screen? I want to move it more to the corner.
* You can do it using custom CSS.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nick,

Please provide a screenshot of the print preview with all options you set to print and a printed invoice to review the issue to assist.

You can send links of the images by uploading them to your server.

Moreover, still, we didn’t get any objection about printing. You can check this forum, you will not get any related issues.

Furthermore, please learn more about the Envato Market (codecanyon) item support policy (item support includes & not includes), here https://codecanyon.net/page/item_support_policy

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Luz,

Our template doesn’t need any extra order form. We included the style/CSS for the default order form template with our WHMCS template. Hence, you will get the style id you use the default order form of the WHMCS.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Marina,

We have reviewed your website and we found it’s an issue of WordPress Memory Limit.

Please check out this article to solve https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/ the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Marina,

You got the reply from our info team, not from us. We have no access to reply to an email.

If you had followed our instructions and provided this support topic link as a reference on your first message then our info team would have passed that information on to us earlier. They ask you for the support topic link as a reference for having passed that information to us. Because each day we asked some of our clients for their website credentials if we need to check their website. Hence, they get a minimum amount of similar messages.

Moreover, your provided credentials do not work. We were unable to login into your website wp-admin. Please send the correct credentials by following our instructions review the issue to assist.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nick,

There is nothing about templates. Maybe you didn’t set the paper size properly for your thermal printer. Please set up your printer properly and adjust the paper size based on your thermal printer to print perfectly.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Marina,

Please follow our instructions carefully because we didn’t get any info.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Bruce,

Please use the custom CSS below to fix the issue.

#header {
    height: 800px !important;
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nick,

Please check out the screenshot http://prntscr.com/1oega8h to get the settings for the thermal printer.

Moreover, there will be nothing happen to like your thought. Please try to print the invoice with a thermal printer to see the result.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

It’s all about your browser cache issue. Please delete/clear your browser cache and reload the page using Ctrl + Shift + R to check the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Jay,

Please check out the screenshot https://prnt.sc/1ms0iva to find out which CSS conflicts.

Best Regards,
ThemeLooks Support Team

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