[ThemeLooks Support Team]

Dear Dominick,

It can be your WHMCS system setting issue.

You could check out their documentation https://docs.whmcs.com/Main_Page

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Valerie,

We are sorry to say that we are only available to answer your specific questions about the included features and functionality of the item but your question is related to the customization of the item. You have customized the item based on your needs and somehow it’s not working. We are not available to check your customization or do the customization by ourselves to find out why your customization is not working?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Eleguan,

We are investigating the issue. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Valerie,

We got the credentials. We will check the issue ASAP. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Sam,

We are not run away from our responsibility. Moreover, our script has no issue as it’s working perfectly on many websites of our customers.

You can check the below websites as a reference who are using our script.
https://www.asrhost.com/whois
http://whoisis.net/
https://whoisx.net/

Hence, it’s confirmed that it’s your server issue.

However, we want to debug the script on your server. Please provide your cPanel credentials (URL, Username, Password) and required information using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Richard,

Please check out the screenshot https://prnt.sc/114q1k9 to find out the options for the page header.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Valerie,

We are sorry to say that it does not cover the item support.

Please learn more about the Envato Market (themeforest) item support policy (item support includes & not includes), here https://themeforest.net/page/item_support_policy

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Dominick,

We are sorry to say that the installation and customization service does not include item support.

Please learn more about the Envato Market (themeforest) item support policy (item support includes & not includes), here https://themeforest.net/page/item_support_policy

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Valerie,

We didn’t get anything as you didn’t follow our instructions.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Yoann,

We are sorry to say that based on the development process of FoodBook, Multiple ShortCode doesn’t work on the same page.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

We have reviewed your website. It was all about your website cache issue. We have cleared your cache plugin’s cache and everything is working perfectly.

Please remove your website, browser, and other caches if have any in the future after the plugin update.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Valerie,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Dominick,

We have seen that your uploaded CloudServer WHMCS template has too many files. Where you found that WHMCS template?

Please check out our provided WHMCS template where has only 3 .tpl files that you have downloaded from the ThemeForest.

Please download the updated template from the ThemeForest and use that updated WHMCS template to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

Please watch this video tutorial https://www.youtube.com/watch?v=MPHDnpl9LRA&list=PLbmIKrgYlRbrsXJraGkJM765A8_PrzTDO&index=6

Best Regards,
ThemeLooks Support Team

[Author]

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